Get in Touch
We'd love to hear from you.
Have a question about our products, an order, or a custom inquiry? Our team typically responds within 24 hours.
Customer Support
+1 (800) 555-0199
Mon – Fri, 9 AM – 6 PM EST
Email Us
support@faielsworld.com
press@faielsworld.com
Flagship Store
742 Evergreen Terrace, Suite 100
New York, NY 10001
Store Hours
Mon – Sat: 10 AM – 8 PM
Sunday: 11 AM – 6 PM
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Quick Answers
We offer free standard shipping (5–8 business days) on orders over $75. Express (2–3 days, $12) and overnight ($28) options are available at checkout. International via DHL Express.
Email support@faielsworld.com within 30 days of delivery. We'll send a prepaid return label. Refunds are processed within 3–5 business days after we receive the item.
Yes! We ship to 40+ countries worldwide via DHL Express. International orders typically arrive within 5–8 business days depending on customs processing.